Shipping Policy

BIOHACK PRO® · Longevity Drink

1. Geographic scope

biohackpro.shop ships to mainland Spain, the Balearic Islands and mainland Portugal.

We do not ship to the Canary Islands, Ceuta, Melilla, the Azores, Madeira, France, Germany, Italy, the rest of the European Union, the United Kingdom, Switzerland, Andorra or any other territory outside mainland Spain, the Balearic Islands and mainland Portugal.

2. Warehouse and logistics operators

Orders are prepared at a warehouse in Barcelona.

Logistics are managed by Naeko Logistics and transport is handled by Nacex, or by equivalent carriers where operationally necessary.

3. Estimated delivery times

The estimated delivery time to mainland Spain is 24 to 48 working hours from the moment the order is prepared and dispatched. Delivery to the Balearic Islands and mainland Portugal may take slightly longer depending on the destination.

Delivery times are indicative and may be affected by circumstances beyond BIOHACKPRO LTD's control, such as carrier incidents, public holidays, high-demand periods, errors in the delivery details or force majeure.

4. Shipping cost

Shipping to mainland Spain and mainland Portugal is free for as long as this is stated in the store and at checkout. Shipping to the Balearic Islands costs €15, which is shown at checkout before payment.

5. Order tracking

Once the order has been handed over to the carrier, the customer will receive the available tracking information by email or through Shopify's and/or the logistics operator's systems.

6. Delivery address

The customer is responsible for providing a complete, correct and accessible delivery address.

BIOHACKPRO LTD shall not be liable for delays or failed deliveries caused by incomplete or incorrect details provided by the customer.

7. Failed delivery

If the carrier cannot deliver the order because the recipient is absent, the address is incorrect or the recipient cannot be contacted, the procedures set by the logistics operator will apply.

If the order is returned to the warehouse for reasons attributable to the customer, the corresponding re-shipping costs may be charged.

8. Transport incidents

If the parcel arrives visibly damaged, the customer should report it to hello@biohackpro.com as soon as possible and preferably within 3 calendar days of receipt, attaching photos of the outer packaging, the product and the shipping label.

Reporting early allows the incident to be handled with the carrier and does not limit any statutory rights the consumer may have.

9. Subscriptions

For products purchased by subscription, a new shipment is prepared for each 28-day renewal cycle once the corresponding payment has been confirmed.