Supplementary Privacy Policy

BIOHACK PRO® · Longevity Drink

1. Data Controller

The main data controller for personal data collected through biohackpro.shop is BIOHACKPRO LTD, a company registered in England and Wales under number 17193196 and with its registered office at 24 Fitzroy Square, London, W1T 6EP, United Kingdom.

Privacy contact email: hello@biohackpro.com.

When necessary for billing, fulfilling tax obligations, product delivery, or operational management, entities related to the product may be involved, in particular:

BIOHACKPRO NUTRITION SL
NRT: L-722303-K
NIF-IVA: L0722303K
Av. Doctor Mitjavila, 29, Local 2
AD500 Andorra la Vella, Andorra.

2. Data Processed

The store may process the following categories of personal data:

• First and last name.
• Email address.
• Phone number, when provided by the user.
• Shipping address.
• Billing address.
• Order data and purchase history.
• Subscription-related information.
• Communications maintained with customer service.
• Technical browsing data.
• IP address.
• Cookie identifiers.
• Marketing preferences.

3. Purposes of Processing

• Manage orders, payments, deliveries, returns, refunds, and incidents.
• Manage subscriptions, renewals, pauses, cancellations, and payment failures.
• Issue order confirmations, receipts, and invoices where applicable.
• Provide customer service via email, WhatsApp Business, or other enabled channels.
• Send commercial communications when consent or sufficient legal basis exists.
• Analyze store performance and measure advertising campaigns.
• Comply with legal, tax, accounting, consumer, and food safety obligations.

4. Legal Bases

The legal bases that legitimize the processing may be:

• The execution of the purchase or subscription contract.
• Compliance with legal obligations.
• Consent given by the user.
• Legitimate interest in managing the commercial relationship, preventing fraud, improving the store, and handling claims.

5. Providers and Recipients

Data may be processed by providers necessary for the operation of the store, including, among others:

• Shopify.
• Shopify Payments.
• Shopify Subscriptions.
• Klaviyo.
• Shopify Analytics.
• Meta Pixel.
• Gmail / Google Workspace.
• WhatsApp Business.
• Naeko Logistics.
• Nacex.
• Holded.
• Other equivalent providers necessary for the provision of the service.

Furthermore, data may be communicated to Public Administrations, tax authorities, consumer bodies, financial entities, or third parties when there is a legal obligation or when necessary to manage a claim.

6. International Transfers

Some technology providers, especially Shopify, Klaviyo, Google, or Meta, may involve international data processing or transfers.

In such cases, the guarantees provided by data protection regulations will apply, including standard contractual clauses or other legally recognized mechanisms.

7. Data Retention

Personal data will be retained for the time necessary to manage the commercial relationship and, subsequently, for the legally required periods to meet tax, accounting, legal, and consumer obligations.

Data processed based on consent will be retained until the user withdraws that consent.

8. User Rights

The user can exercise their rights of access, rectification, erasure, objection, restriction of processing, data portability, and withdrawal of consent by writing to hello@biohackpro.com and sufficiently identifying themselves.

Likewise, the user may file a complaint with the competent data protection authority if they believe their rights have not been properly addressed.